We are committed to safeguarding the privacy of your personal data. As a business it is necessary for us to collect, store and process personal data about our participants and other third parties who we engage with to provide services for us or with whom we do business. This Privacy Policy gives you detailed information on when and why we collect your personal data, how we use it and how we keep it secure.
With the introduction of the General Data Protection Regulation ((EU) 2016/679) (GDPR), the way personal data is kept and used by businesses has come under much greater scrutiny. This Privacy Policy is therefore very important to us and sets out how we will process personal data we collect from, or is provided by, data subjects and others on their behalf.
This Privacy Policy sets out how we comply with our legal obligations when processing personal data and enables individuals about whom we hold data to have confidence in us. It is important that you read this Privacy Policy. This Privacy Policy may be amended at any time so please check back to this page from time to time. This policy sets out how we will treat your personal information.
Our Privacy Policy
True Stars Academy Ltd (“we”) respects the personal data you share with us, or that we receive from other organisations, and we will keep it safe and secure, and will only use your data fairly and how you would expect it to be used following this privacy policy.
This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from our members. We value our members and we will be clear when collecting your data and will not do anything with it that you wouldn’t reasonably expect.
Where we collect personal data from
There are a number of ways that we may collect your personal information. This could include you sending us your details online, over the phone or in person. We collect information in a number of ways which are listed below
- When you use our website to request a brochure and information about our organisation, enrol your child to the Academy and pay fees.
- When you contact us by phone to enrol your child or enquire about our services.
- When you contact us by post or email.
What personal information we collect and what we do with it
We will usually collect:
- Your name
- Your child’s name
- Your contact details (email address, postal address)
- Your child’s date of birth
- Any necessary Medical & Health information we need to know about your child should you wish your child to attend one of our sessions
We will use your personal information to:
- Provide you with information or a brochure about our organisation and services
- Process your child’s application
- Keep a record of your relationship with us
- Allow us to give the appropriate care and development for your child
- Make sure we know how you would like to be contacted
We use this personal information on the basis that it is necessary to run our organisation effectively, and as it is necessary to inform you about our work (although, if required by law, we will only send you messages with your consent).
Recruitment and employment
In order to comply with our contractual, statutory, and management obligations and responsibilities, we process personal data, including ‘sensitive’ personal data, from job applicants and employees. This data can include, but is not limited to, information relating to health, racial or ethnic origin, and criminal convictions.
Keeping your personal information secure and who has access
We take appropriate controls to make sure that your personal data is protected. We also make sure that your data is only accessible to trained staff and volunteers, all of whom follow our Data Protection Policy. We only retain your personal information as long as we have a relationship with you (e.g. as long as we provide services to you), and for an additional period to make sure we can comply with any legal obligations and to defend our rights.
Keeping your data up to date
We try and keep our data as up to date as possible. Please do let us know if your personal details change.
Your rights
- You have the right to know what data we hold about you.
- You can make a request to find out what data we hold about you by contacting us.
- You have the right to have a copy of all the information we hold about you, and in some circumstances to have your information sent to a third party (the right of ‘data portability’)
- You have the right to change your preferences or to have your personal information corrected or deleted.
If you want to exercise these rights, or if you object to any way in which we use your personal information, please just let us know by contacting us.
Changes To This Privacy Policy
This Privacy Policy is effective as of January 2020. We may update or change our Privacy Policy at any time. If we make any significant changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us.
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